A project about getting a deep and detailed understanding of the users of parking spaces for disabled people in Copenhagen.

By doing observations, guerrilla interviews, qualitative interviews, user journeys, blueprints, threshold-maps (related to user experience) and using open data resources, this project is based on creating a holistic understanding of the parking situation in Copenhagen and the related user behavior. 

The projects suggests a new way for people with disabilities to cope with the problems related with parking in the central area of Copenhagen, trough the concept "Handy Parking CPH" which consists of a mobile app and a physical parking systems based on RFID-technology.  


Mapping out the user journey and the user experience

Through empirical research we found that disabled people often find it problematic to locate an available parking space for disabled people in central Copenhagen because they lack a general overview of available parking spaces. This results in a lot of frustration, waste of time and stress. To work strategically with these insights we used tools such as blue print, customer journey and threshold mapping. By analyzing our insight trough these tools is was possible for us to identify the critical stages and touch-points for the user in the user journey. 

Below is the blueprint and threshold map showing the user journey and the level of comfort in the users experience with parking at parking spaces for disabled persons in central Copenhagen:

A need for touch-points and comfort

By working strategically with the absence of touch-points and the most time-consuming stages of the user journey, we created a new blue print as well as a new threshold map for the expected new user experience. This is what our later concept has to achieve. 

Below is the new blueprint and threshold map showing the new user journey, backstage processes and the expected level of comfort in the users experience:

"Handy Parking CPH"

The concept based on our findings and analysis includes an mobile application, that updates in real time, and through which the disabled person is able to locate the nearest unoccupied parking space based on gps-tracking. The system is supported by an intelligent parking control system, that are able to know when a parking space is unoccupied, and then sends feedback to the mobile application, where the disabled person is able to access this information. Furthermore it will scan the car for an RFID-chip, in order to check the authorization of the vehicle. If such a chip is not found, a notification will be sent to the nearest parking guard. This will allow for a better way of controlling the streets and make the employee more efficient.

The video-sketch below showcases the concept (very low-fidelity):

The project was created in cooperation with Julie Rathje, Patrick Niemann and Stine Jungersen in the course "Service Design" at the IT-University of Copenhagen.